Please refer to the below table.

An account, called JAN AADHAAR eWallet a/c, is created after successful registration of the user with JAN AADHAAR eWallet System. To register with JAN AADHAAR eWallet, please follow the below method.

Using Mobile App (Android/ iOS) or Web Application

• Download and install the JAN AADHAAR eWallet App from Google Play Store (for Android Phone) or Apple Play Store (for iOS Phone) or visit the URL: https://ewallet.rajasthan.gov.in

• In the Login Page, enter SSOID and Password click on “Login” button.

• Enter the OTP received to the Mobile No. registered in Jan Aadhaar system.

• Verify and Accept the KYC details fetched from Jan Aadhaar system.

• Create TPIN and provide final consent for registration by entering the OTP received to Mobile No. registered in Jan Aadhaar.

Using Mobile App or Web Application

• After registration is successfully completed, you will see the login page where you have to enter SSOID, password and tap on "Login" button followed by OTP authentication received to the Mobile No. registered in Jan Aadhaar. Then you will login securely and successfully.

If Account is Blocked ?

•Please Contact Us, We are here to help you

No, there is no fee for registration or using the JAN AADHAAR eWallet account.

There are 2 types of JAN AADHAAR eWallet accounts – Low KYC a/c, Full KYC a/c. How to open these accounts and what is the verification mechanism is given below.

There is no expiry of the Low KYC or Full KYC wallet as long as user keeps using the wallet account.

Users registered with mobile app or web app can make fund transfers after 48 hours from the time registration is successful. This is applicable for both “transfer to another JAN AADHAAR eWallet a/c” and “transfer to bank a/c”.

RuPay Virtual Card is a Prepaid Card, which can be created within the Wallet. The Card can be used to shop online at any merchant website that accepts RuPay Cards.

All customers of Full KYC Wallet rights can create the Card on-line.

Once card generation request is raised Wallet will take 2-3 working days to verify the details submitted and generate the RuPay prepaid card for your KYC wallet.

Electronic commerce, commonly known as e-commerce, refers to the buying and selling of products or services online through web portal over Internet.

No separate registration or enrolment is required except email verification is a compulsory.

OTP is One Time Password (Six digits numerical) which is generated by Jan Aadhaar e Wallet for validating card creation and for confirming merchant transaction.

If you have trouble receiving your OTP, please click on the link provided at the bottom of the webpage and if you still face problem, please reach customer care.

You can make maximum three attempts to enter the OTP. Your transaction will be declined after three consecutive failed attempts.

No, once the Card is blocked you cannot unblock or reuse the card.

The amount will be debited from the Wallet only when actual purchase using the Virtual RuPay Card is completed successfully.

No; the Card can be used only for making online payments on merchant websites that accept "RuPay Prepaid Cards”.

The card will get automatically unblocked after 24 hours.

Yes, SMS alert will be sent to registered mobile number for every financial transaction.

For Prepaid cards, online e-commerce transactions are authenticated by OTP delivered to the Registered Mobile number and authenticated through RuPay Pay-Secure platform.

You can raise a complaint through eMail to .You can also contact customer care.

Once wallet a/c is created after successful registration, money can be loaded into the wallet a/c through any of the following methods.

No such limit, but wallet balance cannot exceed beyond the maximum wallet limit at any point of time. This is applicable for loading money through payment gateway and from other JAN AADHAAR eWallet account.

• It could be due to one of the following reasons:

• The issuer bank’s network was down.

• Your internet connectivity got disrupted.

• Your bank account did not have sufficient balance.

• Your bank account was not activated for online payments.

   We suggest you to try loading money into your account again after some time. If you continue to face same
   issue, write to us at support.ewallet@rajasthan.gov.in

The Payment gateway is the online payment service for e-commerce portals to provide you the internet payment options. It’s completely safe.

It could be one of the following reasons:

• Failed internet connection during the transaction

• Delay at Bank or Payment Gateway

In such cases, please write a mail to support.ewallet@rajasthan.gov.in with your transaction details along with the screen shot if possible and be assured that your issue will be resolved promptly.

Please refer to “Charges & Limits” menu at JAN AADHAAR eWallet Web Application URL:https://ewallet.rajasthan.gov.in

There are two types of Bill Payments:

1) Govt. Bills

2) Non-Govt Bills

At present, JAN AADHAAR eWallet user can pay the following Govt. bills.

1) Electricity Bill

2) Water Bill

At present, JAN AADHAAR eWallet user can pay the following non Govt. bills.

1) DTH

2) Landline

3) Data Card

4) Internet

We are continuously working towards adding more billers to our platform. Please check the app to confirm that your biller is present. If not, do check back later.

At times, a transaction which shows successful at our end can still fail at the biller’s end for a variety of reasons. We are sorry, we do not control this.

In case this happens, we will refund your money within 3 working days. If refund is not received within this time, Please feel free to contact customer support or write to us at support.ewallet@rajasthan.gov.in

A bill pay can fail due to one of the following reasons:

•Incorrect customer/ billing information entered.

•The biller is not available at that time.

•Biller limit is reached or bill amount entered is incorrect.

• Incorrect payment details entered.

So request you to check your entries and try again.

Generally, it takes 2-3 business days for bill payment to get updated at the biller’s end.

From the mobile app or web application, use “Transfer To JAN AADHAAR eWallet” menu to send money to a friend or relative who has To JAN AADHAAR eWallet a/c.

No, sending money to another JAN AADHAAR eWallet a/c is totally free and the receiver gets the complete amount you have sent.

• You can review the status of your transaction and other related information in the ‘Mini Statement’ feature.

•In the mini statement page, to view the details of a specific transaction, click on it.

In case the transfer fails, full amount will be refunded back to your wallet within 3 to 7 working Days.

• In Case your transaction is pending, be assured that your money is safe with us.

• Your pending transfer amount will be listed in the “pending“ queue.

• Once the transfer is completed, we will let you know via an SMS and you can check the status of
   your transaction in mini statement.

•If NOT, The amount will be reflect in your wallet within 3 to 5 working Days.

Yes, it is mandatory if provided.

Yes, it is possible.

• Click on Profile

• Select Edit profile

• Edit your email-id, click on update and provide the OTP received to your email

• So that your new email-id is updated successfully.

• Make your SSO password complex and difficult for others to guess. Use letters, numbers and special characters
   [such as !, @, #, $, %, ^, &, *, (, )] in your passwords.

• Do not set password that is obvious like your name, nickname, name of your family members, your address,
   your phone number, or any other information that a thief might find in your purse or wallet.

• Do not use the same password as the one which you use to log in to your computer or access your e-mail.

• If your log-in Id or password appears automatically on the sign-in page of a secure web page or website, you
  should disable the auto–complete function to increase the security of your information.

• Create and maintain different passwords for login and transactions. This provides additional security for
   financial transactions.

• Jan Aadhaar eWallet is SSO authenticated and OTP verified for every login which prevents unauthorized access.

• TPIN. So that, every transaction in Jan Aadhaar eWallet requires you to enter your TPIN
   which is known only to you.

• All transactions initiated over Jan Aadhaar eWallet are carried out over secure bank networks.

• All communications between Jan Aadhaar eWallet and Payment gateways are over encrypted channels.

• We are an RBI regulated entity. Therefore, your money is safe with us.

• Notification is used to send notifications, messages, warnings , updates etc to wallet holders.

• Notification is also used to view complaints raised by the wallet holder. Which can be raised through

  Mini statement(Report Issue) or Feedback( and selecting rating less than 3). It contains important details like

  Complaint number, Order ID for which complaint is raised along with date & time of the complaint.

You can easily locate notifications by identify Bell icon placed on Top of Home page / Main page.

Once the complaint is resolved, you will be notified under notifications.

Your feedback is very important to us. It helps us to serve you better. We love to hear from you not only what you like about JAN AADHAAR eWallet, but also what needs to be improved. So please provide your feedback using the following steps.

• Select “Grievance” from home page in mobile app (in Web app it is “Homepage” -> “Grievance icon”)

• Write your feedback/grievance and Click on “Submit” button to send the feedback to us.

We are always available for any help or query. We are just a call away. Contact us at:

Mobile: 0141-2929867/68

Email:  support.ewallet@rajasthan.gov.in

Please refer to below Esclation Matrix:

If you are our existing customer and have a grievance against any financial transaction done, we request you to login to the application and lodge the grievance under Mini Statement option. This will help us to address the grievance faster. Seeking your kind cooperation

If you are not our existing customer or unable to login then contact us by call or write to us using the details provided above.